Returns & Exchanges

Returns
If for any reason you are unsatisfied with your purchase please contact us at admin@trilbylane.co.uk for a refund or exchange within 14 days of receipt of package. Please include the word EXCHANGE or REFUND in the subject.

To be eligible for a refund or exchange, your item must be unused, unworn and in the same condition that you received it, with all tags in place. Please return in the original packaging and include the original invoice inside the packaging.  Any item that is damaged, worn or without original tags and packaging will not be refunded or exchanged.


Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
All refunds will be applied to your original method of payment within 30 days.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

You are advised to send packages as recorded delivery as we cannot be held responsible for any missing items or mislaid packages.